ImSim Alma requires very little maintenance. Mostly simple cleaning and periodic checks that can be performed by the customer. We provide a yearly equipment check service that includes an overall evaluation of the system.
Our team provides customer service worldwide, both remotely and in person. ImSim technicians are trained to communicate effectively, to understand issues and provide solutions quickly. Our priority is keeping our customer’s happy, so our customer support includes communication via e-mail, WhatsApp and phone calls, as well as TeamViewer interventions within a very strict timeframe from the moment our help is requested. We also have tutorial videos available for our customers that show how to solve simple problems that could result from software updates or third party hardware integration.